Legal & Regulatory

One Threadneedle Limited is acting as a licensed credit broker and not a lender, authorised and regulated by the Financial Conduct Authority, registration number 839978. We can introduce you to a limited number of finance providers and we will receive a commission for such introductions.

30 – 34 North Street
Hailsham
East Sussex
BN27 1DW

Company Number: 11860047
ICO Registration Number: ZA545511

One Threadneedle Limited is authorised and regulated by the Financial Conduct Authority (FCA), under firm reference number 839978. You can verify our regulatory status via the FCA’s official website at www.FCA.gov.uk/register or by contacting the FCA directly at 0300 500 8082.

We receive commission payments from lenders upon successful finance agreements. Our commitment is to transparency and ensuring that our commission arrangements do not influence the finance terms offered to you.
We will typically receive 2.6% of the advance on a motor vehicle. We will inform you of the exact amount before you enter into a contract.

Should you have any complaints, please contact us via:

• Phone: 01892 61 76 00
• Email: office@onetnl.com (Attention: Andrew Sharp)
• Post: 21 Mount Ephriam, Tunbridge Wells, Kent, TN4 8AE

We aim to resolve complaints swiftly and fairly. We will acknowledge your complaint in writing and provide a final response within 8 weeks. If you are dissatisfied with the outcome, you may be eligible to escalate your complaint to the Financial Ombudsman Service at www.financial-ombudsman.org.uk